Frequently Asked Questions
Getting Started
Are you accepting new clients?
I have very limited availability currently for new clients as of April 2024. Please reach out.
What should I do to get started?
Please call me at 765-563-1120 or email me at aschenck@rootedarrowcounseling.com. Once we connect, we will get to know each other a little bit to see if I’d be a good fit for your needs. I can share a little bit about me and you can share what you hope to get out of therapy. Then, we can set up our initial session and you will receive forms to complete online through my secure portal. It is important that these forms be completed least 3 days before your initial session.
Do you provide in-person or online counseling?
Both! I provide sessions in-person in my office in a calming environment, which also includes a devoted space for children. I also can provide online counseling conducted via a secure and easy-to-use telehealth platform. Please keep in mind that online
counseling, though convenient and has its advantages, may not be the best fit for everyone. It works best for those with milder to moderate symptoms, who are able to navigate the technology, and have a quiet, private space. Also, telehealth may not be appropriate for some children.
What can I expect during my first session?
Your initial assessment session will last about 50-60 minutes and will allow us to start to get to know each other. This first session will allow you to start to share your story with me. You will provide me with some background and information regarding what’s
currently going on for you. You will be able to talk about what you would like to be different and your goals for our time together. Together we will decide the best plan for you.
What can I expect from therapy?
It is a big decision to see a therapist. It is normal to be apprehensive about the process and normal to feel nervous before the first appointment. You can expect that we will share this process together, and I will support you. You are in charge of your journey and your decisions in this process. I know I will not have the answer to all your concerns, but I will listen for understanding. I will ask thoughtful, and, at times, challenging questions. It also is important to me to provide feedback-informed care, and I welcome any feedback (negative included!) from you about each session and our time together. This helps me to be a better therapist and to better support you in ways that benefit you.
Absolutely. This is a safe place for you. What happens in our sessions, stays in session. If you would like me to speak with someone about your care, you can sign a release for me to do so. There are some limits to confidentiality that are detailed in my
informed consent.
Also, I operate within a small community and my family is active in the community. If I see you in public, I will not approach you or initiate a conversation. If you would like to initiate and say hi, then I will respond to you.
Who do you typically see in your private practice?
I work with a variety of adults who are struggling with life adjustments, anxiety, trauma, PTSD, depression, grief and loss, stress, self-esteem, and relationship problems. I work with women dealing with mental health issues related to childbearing, including
postpartum, and mothering/parenting. I also work with children and adolescents who are having a hard time with life adjustments, trauma, anxiety, depression, self-esteem, and behavioral challenges. I see clients ages 3 and up.
It is important to build our relationship and increase your safety and trust within our therapeutic relationship. It also is important to gain momentum in the beginning of therapy for progress to begin. As such, I typically recommend we meet once a week to start, and at minimum, every other week. As you begin meeting some of your goals and making progress, meeting less frequently makes sense. I also understand the investment you are making and this is not always feasible; however, it can be beneficial financially in the long run as you alleviate symptoms and progress.
Insurance & Financial Information
Initial Assessment (60 minutes): $170
Standard Session (45 minutes): $135
EMDR Full Session (60 minutes) $170
Rooted Arrow Counseling is a private pay practice. Payment is due at the time of service. I require a credit card to be kept on file. Your credit card information is kept securely in my Electronic Health Record system and charged at the time of your appointment.
Payments can be made using any major credit card or your HSA/FSA. Cash payments are accepted as well.
All cancellations require at least 24-hours’ notice. You can text or call 765-563-1120 or email aschenck@rootedarrowcounseling.com. Late cancellations will be charged 50% of the session fee. No-shows for appointments are 100% of your session fee. If you are more than 15 minutes late for your appointment, your appointment may be canceled and a fee will be assessed at that time. If you accrue more than 2 late cancels/no-shows in a row, you may be discharged.
Policies are in place to allow clients to have positive access to services. Additionally, these policies protect the financial health of Rooted Arrow. Thank you for understanding
I do not accept insurance. I am a private pay practice, meaning clients self pay. Many clients choose to use their Health Savings Account to pay for therapy services. I can provide superbills for you to submit to your insurance for reimbursement. Please
note that submitting a superbill to your insurance means I will need to give you a mental health diagnosis. It is your responsibility to contact your insurance company for details of coverage for your mental health services and on the process for submitting claims.
I also offer a limited number of reduced rate spots for self-pay clients who demonstrate a financial need.
Why don’t you accept insurance?
I want to provide the best mental health care possible to you. In my experience working with insurance companies, they often impose limitations and restrictions that make it challenging to best serve clients. Insurance companies place limitations on the
frequency of sessions, length of sessions, covered diagnoses, and covered treatments.
Insurance companies require therapists to engage in excessive documentation to justify your services, which also includes sharing information about your treatment. Working without insurance increases your privacy and provides you with autonomy over your therapy process.
I would love to be able to serve everyone despite their type of insurance, but this is not possible given our current healthcare system. Our time together is valuable and my priority is each of my clients and providing them with quality therapy services.
The No Surprises Act gives you the right to receive a “Good Faith Estimate” (Section 27988B-6) explaining how much your medical services will cost. Under this law, health care providers need to give patients who don’t have insurance or who are not using
insurance, an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. If you receive a bill that is at least $400 more than your Good Faith
Estimate, you can dispute the bill.
You can find more information about the No Surprises Act and Good Faith Estimate here: https://www.cms.gov/nosurprises/consumers/new-protections-for-you and https://www.cms.gov/medical-bill-rights/know-your-rights/no-insurance#get-a-good-faithestimate or call CMS at 1-800-985-3059.
